| 1) |
How are certificates of
insurance processed? |
| |
Producing agents are responsible for servicing all certificates
of insurance. Mid Atlantic Insurance Services, Inc. is not responsible
for processing certificates of insurance on behalf of policy
holders.
|
| 2) |
What if I don’t know the proper
workers compensation insurance classification for a particular
risk? |
| |
The National Council on Compensation
Insurance, Inc. is available for assistance if you are
unsure about a workers compensation classification. Their
toll free number is 1-800-NCCI-123. It is important for
all submissions to be properly classified and coded so
we fully understand the type of risk we are quoting.
|
| 3) |
How are endorsement requests processed? |
| |
You can email
or call to speak with a representative. In addition,
a few of our insurance carriers have service centers the
agent or the insured may call to process an endorsement
directly.
|
| 4) |
How are cancellations and non-renewals
processed? |
| |
When an insurance carrier notifies us of a cancellation or non-renewal
we forward, by fax or email, the notice to the agent for him
or her to contact the insured. If a carrier non-renews coverage
we will do our best to replace coverage and properly notify
the agent if coverage cannot be replaced.
|
| 5) |
How are renewals processed? |
| |
In most cases, our insurance
carriers automatically process renewals. All renewal payments
should be sent directly to the insurance carrier. Any
policy changes should be forwarded to a representative
at Mid Atlantic Insurance Services, Inc.
|
| 6) |
Where do we send down payments? |
| |
All down payments, unless
specifically noted, are made payable to the insurance
carrier. Make installment and renewal payments directly
to the insurance carrier.
|
| 7) |
How are commissions paid? |
| |
Commissions are paid monthly, the last week of each month, after Mid Atlantic Insurance Services, Inc. receives payment from the insurance carrier. We pay some commissions up front, depending on the carrier, but most often commissions are based on premiums paid by the insured.
|
| 8) |
What are the commission levels? |
| |
Commission schedules vary by
insurance carrier and line of business, though we are
very aggressive and generous in paying out commissions
to our agents. We believe in proper compensation for hard
work.
|
| 9) |
How do I find out about billing information
for my insured clients? |
| |
Mid Atlantic Insurance Services,
Inc. is responsible for communicating directly with our
insurance carriers; therefore, upon request we will make
billing inquiries. Please contact
us and speak with a representative.
|
| 10) |
Who does my insured contact in case
of a claim? |
| |
Mid Atlantic Insurance Services, Inc. is not responsible for
reporting or recording claims on behalf of an agent or insured.
You may locate the claims contact information for a particular
insurance carrier from the policy. |
